According to a tweet from @StellaFudge (via MacRumors), who apparently works at an Apple Authorized Service Provider, Apple has sent out an internal memo to these authorized repair shops to let them know that the company is aware of an issue with the Apple Watch models released last year.
The memo, which was obtained by MacRumors, says “Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their display.” Apple adds that some customers might say that their Apple Watch model is experiencing “ghost touches.” Owners of impacted Apple Watch models say that the screen will “jump erratically” or take other actions even if the user has not interacted with the device. The problem could cause users to be unable to enter their passcode or have an accidental phone call made.
Apple is telling technicians not to replace Apple Watch Series 9 and Ultra 2 models with touch issues
The tweet from @StellaFudge notes that Apple has told technicians working at authorized service centers and, we assume, at Apple Stores as well, not to replace any Apple Watch Series 9 or Apple Ultra 2 units exhibiting this problem. Instead, Apple is telling technicians to inform customers that Apple will soon be issuing a software update that will resolve the problem.
To force restart either Apple Watch model, hold down the Digital Crown and the side button at the same time for at least 10 seconds, until the Apple logo appears. If this doesn’t rid your Apple Watch of the “ghost touch” issue, you will have to be patient and wait for Apple to push out a software update aimed at exterminating this bug.
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